User's Manual

Avaya Branch Gateway Manager 10.0 Page 667
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Apperance Button Operation: Call Coverage Buttons
8.4.3 How is Call Coverage Treated?
Whose user settings control the call?
· Until answered, calls alerting on a call coverage button follow the settings of the user to which the call
was originally directed.
· Once answered, the call follows the user settings of the user who answered it.
Coverage is applied to:
· Internal calls dialed to the covered user's extension number.
· External calls routed to the covered user by a incoming call route.
· Calls forwarded internally by the covered user or on follow me from the covered user.
Coverage is not applied to:
· Hunt group calls to a hunt group of which the covered user is a member.
· Calls forwarded to the covered user using forward or follow me functions.
· Calls alerting on the covered user's bridged appearance and call coverage buttons.
· Coverage is only applied to calls alerting on a line appearance if the call was also routed to that user by an
incoming call route.
· Page and intercom calls.
· Parked, transferred and held calls ringing back to the user.
· Automatic callback calls set by the covered user.
· Voicemail ringback calls.
Coverage is applied:
· If the covered user's phone is available, call coverage is applied only after the covered user's Individual Coverage
Time has expired.
· If the covered user's phone is busy, call coverage is applied immediately.
· If the covered user is using follow me or forward all to an internal number to divert their calls, call coverage is still
applied.
· If the covered user has 'do not disturb' on, call coverage is applied immediately except for calls from numbers in
the covered user's do not disturb exceptions list.
Other items:
· If the call is not answered after the covered user's No Answer Time it will go to the covered user's voicemail if
available or follow their forward on no answer settings.
· If the covered user has several alerting calls, the call answered by the call coverage button is the covered user's
longest ringing call.
· Calls will not alert at a covering user who has 'do not disturb' enabled, except when the calling number is in the
covering user's do not disturb exception list.