User's Manual

Avaya Branch Gateway Manager 10.0 Page 666
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
8.4.1 Example 1
In this example, the covering user is able to answer their colleagues call when it rings unanswered. Both users have
Ringing Line Preference and Auto Hold on.
Covered User
Covering User
1. Both Phones Idle
Our user has a call coverage button
to cover their colleague.
2. Call to Covered User
A call arrives for the covered user.
3. Call Alerts to Coverage
After ringing for the covered user's
Individual Coverage Time, the call
also begins alerting on the call
coverage button .
4. Covering User Answers
By going off hook or pressing the
alerting button, the covering user
has answered the call.
8.4.2 Example 2
In this example, the covered user has calls on all their available call appearances. Both users have Ringing Line
Preference and Auto Hold on.
Covered User
Covering User
1. Calls in Progress
The covered user already has a
number of calls in progress on all
their call appearance keys.
2. Call Alerts to Coverage
The covered user is treated as busy,
so their next call goes immediately
to call coverage.
3. Covering User Answers
The covering user has answered the
call.