User's Manual

Avaya Branch Gateway Manager 10.0 Page 662
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
8.3.3 Example 3
In this example, a call is passed from the call appearance user to the bridged appearance user. Both users have Ringing
Line Preference and Auto Hold on.
Bridged Appearance User
1. Call on Colleague's Phone
The call appearance user has answered a call on one of their call
appearances. The bridged appearance user's matching bridged appearance
shows 'in use elsewhere'.
2. Call Held by Colleague
The call appearance user has put the call on hold and called the bridged
appearance user. The first bridged call appearance shows a call 'on hold
elsewhere' whilst the second matches the call between users.
3. Enquiry Call Between Colleagues
By going off hook, the bridged appearance user has answered the call from
the call appearance user. They are asked to pickup the call on the colleagues
first call appearance.
4. Call Taken Off Hold
Pressing the first bridged appearance button takes that call off hold and
connects it to the bridged appearance user.
· In this example, Auto Hold is not set for the system, so pressing the
bridged appearance button disconnected the call from the colleague.
· If Auto Hold had been set, the colleague's call would have been put on
hold until they hung up.