User's Manual

Avaya Branch Gateway Manager 10.0 Page 661
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Apperance Button Operation: Bridged Appearance Buttons
8.3.2 Example 2
In this example, the bridged appearance user makes a call on behalf of the call appearance user. Once the call is
connected, they put it on hold. The call appearance user is able to take the call off hold using their call appearance
button. Both users have Ringing Line Preference and Auto Hold on.
Call Appearance User
Bridge Appearance User
1. Both Phones Idle
Our user has bridged appearance
buttons that match a colleague's call
appearances buttons.
2. Bridged User Makes Call
Our user has pressed a bridged
appearance and made a call on it.
The matching call appearance shows
'in use elsewhere'.
3. Call Put on Hold
Having made the call, the bridged
user puts it on hold. The matching
call appearance indicates 'on hold
elsewhere'.
4. Call Taken Off Hold
By pressing the call appearance, the
first user has answered the held
call. The bridged appearance user
returns to idle.