User's Manual

Avaya Branch Gateway Manager 10.0 Page 644
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
7.3.143 User
Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name
enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when
ringing. On buttons with a text label, the user name is shown.
The actions performed when the button is pressed will depend on the state of the target user and the type of phone
being used.
Phone
Action/Options
Idle
Call the user.
Ringing
Displays an option to pickup the call.
On a Call
The following options are displayed (name lengths may vary depending on the phone display):
· CALL
Initiates a call to the users.
· MESSAGE
Cause a single burst of ringing on the target phone. On some phones, when they end their current
call their phone will then display PLEASE CALL and your extension number.
· VOICEMAIL
Call the user's voicemail mailbox.
· CALLBACK
Set an automatic callback.
· Drop
Disconnect the user's current call.
If configured to be able to intrude on the user:
· Acquire
Take control of the call.
· Intrude
Intrude into the call, turning it into a 3-way conference.
If configured to be able to listen to the user:
· Listen
Start silent monitoring of the user's call.
A User button can be used in conjunction with other buttons to indicate the target user when those buttons have
been configured with no pre-set user target. In cases where the other button uses the phone display for target
selection this is only possible using User buttons on an associate button module.
· The following changes have been made to the indication of user status via BLF (busy lamp field) indicators such as
a User button:
· The status shown for a logged out user without mobile twinning will depend on whether they have Forward
Unconditional enabled.
· If they have Forward Unconditional enabled the user is shown as idle.
· If they do not have Forward Unconditional enabled they will show as if on DND.
· The status shown for a logged out user with mobile twinning will be as follows:
· If there are any calls alerting or in progress through the system to the twinned destination, the user
status is shown as alerting or in-use as appropriate. This includes the user showing as busy/in-use if they
have such a call on hold and they have Busy on Held enabled.
· If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND.
· Calls from the system direct to the user's twinned destination number rather than redirected by twinning
will not change the user's status.
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