User's Manual

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Avaya Branch Gateway Manager 10.0 Page 575

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

Button Programming: Actions

7.3.32 Call Queue

Transfer the call to the target extension if free or busy. If busy, the call is queued to wait for the phone to become free.

This is similar to transfer except it allows you to transfer calls to a busy phone.

Details

· Action: Advanced | Call | Call Queue.

· Action Data: User number.

· Default Label: Queue.

· Toggles: .

· Status Indication: .

· User Admin: .

· Phone Support

Note that support for particular phone models is also dependant on the system software level.

· Analog:

· 1400 Series:

[1]

· 1600 Series:

[1]

· 2400 Series:

[1]

· 3700 Series:

· 4600 Series:

[1]

· 5400 Series:

· 5600 Series:

[1]

· 9500 Series:

· 9600 Series:

1.Not 1403, 1603, 4601, 4602, 5601 and 5602.

7.3.33 Call Steal

This function can be used with or without a specified user target.

· If the target has alerting calls, the function will connect to the longest waiting call.

· If the target has no alerting calls but does have a connected call, the function will take over the connected call,

disconnecting the original user. This usage is subject to the Can Intrude setting of the Call Steal user and the

Cannot Be Intruded setting of the target.

· If no target is specified, the function attempts to reclaim the user's last ringing or transferred call if it has not been

answered or has been answered by voicemail.