User's Manual

Avaya Branch Gateway Manager 10.0 Page 558
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
7.3.6 ACD Agent Statistics
Not supported. Provided for CTI emulation only.
Details
· Action: Emulation | ACD Agent Statistics.
· Action Data: None.
· Default Label: Stats.
· Toggles: .
· Status Indication: .
· User Admin: .
· Phone Support
Note that support for particular phone models is also dependant on the system software level.
· Analog:
· 1400 Series:
[1]
· 1600 Series:
[1]
· 2400 Series:
[1]
· 3700 Series:
· 4600 Series:
[1]
· 5400 Series:
· 5600 Series:
[1]
· 9500 Series:
· 9600 Series:
1.Not 1403, 1603, 4601, 4602, 5601 and 5602.
7.3.7 ACD Stroke Count
Not supported. Provided for CTI emulation only.
Details
· Action: Emulation | ACD Stroke Count.
· Action Data: None.
· Default Label: Count.
· Toggles: .
· Status Indication: .
· User Admin: .
· Phone Support
Note that support for particular phone models is also dependant on the system software level.
· Analog:
· 1400 Series:
[1]
· 1600 Series:
[1]
· 2400 Series:
[1]
· 3700 Series:
· 4600 Series:
[1]
· 5400 Series:
· 5600 Series:
[1]
· 9500 Series:
· 9600 Series:
1.Not 1403, 1603, 4601, 4602, 5601 and 5602.
7.3.8 Acquire Call
See Call Steal .
7.3.9 AD Special Functions
Not supported. Provided for CTI emulation only. Allows a user to enter a special character (mark, pause suppress, wait)
when entering an abbreviated dial.
Details
· Action: Emulation | AD Special Functions.
· Action Data: None.
· Default Label: Sfunc.
· Toggles: .
· Status Indication: .
· User Admin: .
· Phone Support
Note that support for particular phone models is also dependant on the system software level.
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