User's Manual

Avaya Branch Gateway Manager 10.0 Page 503
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Short Code Features
6.8.132 Voicemail Collect
This feature connects to the voicemail system. Normally the telephone number field is used to indicate the name of the
mailbox to be accessed, for example "?Extn201" or "#Extn201".
· ? indicates 'collect messages'.
· # indicates 'leave a message'. It also instructs the voicemail server to give a brief period of ringing before
connecting the caller. This is useful if the short code is used for functions like call transfers as otherwise the
voicemail server can start playing prompts before the transfer is completed. However, the # can be omitted for
immediate connection if required.
· " " quotation marks must be used to enclose any information that needs to be sent to the voicemail server as is.
Any text not enclosed by quote marks is checked by the telephone system for short code character matches
which will be replaced before being sent to the voicemail server.
· Manager will automatically add quotation marks to the Telephone Number field if there are no manually added
quotation marks. Care should be taken to ensure that special characters that you want replaced by the
telephone system, such as U, N or X, are not enclosed by the quotation marks. For scenarios where the
telephone number only contains short code characters, an empty pair of quotation marks, for example ""N.
· When using Standalone Voice Mail, names of specific call flow start points can directly access those start points via
a short code. In these cases, ? is not used and # is only used if ringing is required before the start point's call flow
begins.
· Short codes using the Voicemail Collect feature, with either "Short Codes.name" and "#Short Codes.name" records
in the Telephone Number field are automatically converted to the Voicemail Node feature and name.
Details
· Telephone Number: See the notes above.
· Default Short Code: *17
· Programmable Button Control: VMCol
· See also: Voicemail On , Voicemail Off , Voicemail Node .
Example: Retrieve Messages from Specific Mailbox
This short code allows a user to retrieve messages from the mailbox of the hunt group 'Sales'. This usage is not
supported on Standalone Voice Mail running in Intuity emulation mode unless a custom call flow has been created for the
hunt group, refer to the Standalone Voice Mail help.
· Short Code: *99
· Telephone Number: "?Sales"
· Feature: VoicemailCollect
Example: Record Message to Specific Mailbox
To allow users to deposit a message directly to Extn201's Voicemail box. This short code is useful when you know the
person is not at her/his desk and you want to immediately leave a message rather than call the person and wait to be
redirected to voicemail.
· Short Code: *201
· Telephone Number: "#Extn201"
· Feature: VoicemailCollect
Example: Accessing a Specific Standalone Voice Mail Module
This short code can be used in instances where you have a conference bridge set up on the system and a module has
been created via Standalone Voice Mail to access this conference bridge. A short code can be created for internal access
to the module. In the sample short code below, the telephone number field contains the name of the module. In this
example, if a short burst of ringing is required before connecting the module, "#conferenc" would be used as the
telephone number.
· Short Code: *100
· Telephone Number: "conferenc"
· Feature: VoicemailCollect
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