User's Manual

Avaya Branch Gateway Manager 10.0 Page 453
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Short Code Features
6.8.32 Clear Quota
This feature refreshes the time quota for all services or a specific service.
Details
· Telephone Number: "Service name" or "" (all services).
· Default Short Code:
· Programmable Button Control: Quota
6.8.33 Coaching Intrusion
This feature allows the you to intrude on another user's call and to talk to them without being heard by the other call
parties to which they can still talk. For example: User A is on a call with user B. When user C intrudes on user A, they can
hear users A and B but can only be heard by user A.
· The ability to intrude and be intruded is controlled by two configuration settings, the Can Intrude (User |
Telephony | Supervisor Settings ) setting of the user intruding and the Cannot Be Intruded (User |
Telephony | Supervisor Settings ) setting of target being intruded on. The setting of any other internal party is
ignored. By default, no users can intrude and all users are set to cannot be intruded.
· ! WARNING
The use of features to listen to a call without the other call parties being aware of that monitoring may be subject
to local laws and regulations. Before enabling the feature you must ensure that you have complied with all
applicable local laws and regulations. Failure to do so may result in severe penalties.
The system support a range of other call intrusion methods in addition to this feature.
Details
· Telephone Number: Target extension number.
· Default Short Code:
· Programmable Button Control: Coach .
· See also: Call Intrude , Call Listen , Dial Inclusion , Whisper Page .
6.8.34 Conference Add
Conference add controls can be used to place the user, their current call and any calls they have on hold into a
conference. When used to start a new conference, the system automatically assigns a conference ID to the call. This is
termed ad-hoc (impromptu) conferencing.
If the call on hold is an existing conference, the user and any current call are added to that conference. This can be used
to add additional calls to an ad-hoc conference or to a meet-me conference. Conference add can be used to connect
two parties together. After creating the conference, the user can drop from the conference and the two incoming calls
remain connected.
For further details refer to the Conferencing section.
Details
· Telephone Number:
· Default Short Code: *47
· Programmable Button Control: Conf+
· See also: Conference Meet Me .
Example
Below is a sample of the short code setup.
· Short Code: *47
· Feature: ConferenceAdd
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