User's Manual

Avaya Branch Gateway Manager 10.0 Page 447
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Short Code Features
6.8.18 Call Queue
Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer
except it allows you to transfer to a busy phone.
Details
· Telephone Number: Target extension number.
· Default Short Code: *33*N#
· Programmable Button Control: Queue
Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for. For example, if a
user dials *33*201# while connected to a caller, this caller will be queued for extension 201.
· Short Code: *33*N#
· Telephone Number: N
· Feature: CallQueue
6.8.19 Call Steal
This function can be used with or without a specified user target.
· If the target has alerting calls, the function will connect to the longest waiting call.
· If the target has no alerting calls but does have a connected call, the function will take over the connected call,
disconnecting the original user. This usage is subject to the Can Intrude setting of the Call Steal user and the
Cannot Be Intruded setting of the target.
· If no target is specified, the function attempts to reclaim the user's last ringing or transferred call if it has not been
answered or has been answered by voicemail.
Details
· Telephone Number: Target extension number or blank for last call transferred.
· Default Short Code: *45*N# and *46
· Programmable Button Control: Aquire
Example: Taking Over a Call
In this example, N represents the extension to be taken over. For example, if a user dials *45*201#, they will take over
the current call on extension 201.
· Short Code: *45*N#
· Telephone Number: N
· Feature: Call Steal
Example: Reclaiming a Call
This short code reclaims the last call from your extension. This function is useful when you want to catch a call you have
just missed that has gone off to Voicemail.
· Short Code: *46
· Feature: Call Steal
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