User's Manual

Avaya Branch Gateway Manager 10.0 Page 441
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Short Code Features
6.8.9 Call Intrude
This feature allows you to intrude on the existing connected call of the specified target user. All call parties are put into a
conference and can talk to and hear each other. A Call Intrude attempt to a user who is idle becomes a Priority Call .
· The ability to intrude and be intruded is controlled by two configuration settings, the Can Intrude (User |
Telephony | Supervisor Settings ) setting of the user intruding and the Cannot Be Intruded (User |
Telephony | Supervisor Settings ) setting of target being intruded on. The setting of any other internal party is
ignored. By default, no users can intrude and all users are set to cannot be intruded.
· Note that this feature requires conference resources from the system for the duration of the intrusion.
· Users can use privacy features that to indicate that a call cannot be intruded on. See Private Calls .
· Intruding onto an a user doing silent monitoring (Call Listen ) is turned into a silent monitoring call.
The system support a range of other call intrusion methods in addition to this feature.
Details
· Telephone Number: Target extension number.
· Default Short Code:
· Programmable Button Control: Intru
· See also: Call Listen , Coaching Intrusion , Dial Inclusion , Whisper Page .
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