User's Manual

Avaya Branch Gateway Manager 10.0 Page 431
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Application Dialing
6.4 Secondary Dial Tone
Some locales prefer to provide users with secondary dial tone once they have started dialing external calls. This dial tone
is heard by the user until they have completed dialing and a trunk is seized at which point call progress tones are
provided by the trunk, or camp on/busy tone is provided by the system if the required trunk cannot be seized.
The use of secondary dial tone is provided through the Secondary Dial Tone check box option on the ARS form to
which the call is routed. When on, this setting instructs the system to play secondary dial tone to the user.
· The tone used is set as either System Tone (normal dial tone) or Network Tone (secondary dial tone). Both
tone types are generated by the system in accordance with the system specific locale setting . Note that in
some locales normal dial tone and secondary dial tone are the same.
· When Secondary Dial Tone is selected, the ARS form will return tone until it receives digits with which it can
begin short code matching. Those digits can be the result of user dialing or digits passed by the short code which
invoked the ARS form. For example with the following system short codes:
· In this example, the 9 is stripped from the dialed number and is not part of the telephone number passed to
the ARS form. So in this case secondary dial tone is given until the user dials another digit or dialing times
out.
· Code: 9N
· Telephone Number: N
· Line Group ID: 50 Main
· In this example, the dialed 9 is included in the telephone number passed to the ARS form. This will inhibit the
use of secondary dial tone even if secondary dial tone is selected on the ARS form.
· Code: 9N
· Telephone Number: 9N
· Line Group ID: 50 Main
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