User's Manual

Avaya Branch Gateway Manager 10.0 Page 430
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
6.3 Application Dialing
Numbers speed dialed by system applications such as SoftConsole are treated differently. Since the digits are received en
bloc as a single group, they can override some short code matches. The same applies to short codes used within system
configuration settings such as Incoming Call Route destinations.
Example:
· Telephone Number: 12345678
· Short Code 1: 1234XX/Dial/Extn/207
· Short Code 2: 12345678/Dial Extn/210
If dialed manually by the user, as soon as they have dialed 123456 a match to short code 1 occurs. They can never dial
short code 2.
If dialed using an application, 12345678 is sent as a string and a match to short code 2 occurs.
Partial Dialing
If the application dialing does not trigger an exact match, the user can dial additional digits through their extension. The
processes for normal user dialing are applied.
Non-Digit Short Codes
Short codes can be created that use alphabetic characters instead of numbers. While these short codes cannot be dialed
from a phone, they can be dialed using application speed dials and settings. However characters that are interpreted as
special short code characters will still be interpreted as such.