User's Manual

Avaya Branch Gateway Manager 10.0 Page 427
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes: Short Code Fields and Characters
Telephone Number Field Characters
· A - Allow Outgoing CLI
Allow the calling party number sent with the call to be used. This character may be required by service providers
in some locales.
· C - Use Called Number Field
Place any following digits in the outgoing call's Called number field rather than the Keypad field.
· D - Wait for Connect
Wait for a connect message before sending any following digits as DTMF.
· E - Extension Number
Replace with the extension number of the dialing user. Note that if a call is forwarded this will be replaced with the
extension number of the forwarding user.
· h - Hold Music Source
When used as part of the short code telephone number field, this character allows the source for music on hold to
be selected. Enter h(X) where X is 1 to 4 indicating the required hold music source if available. This overrides
any previous hold music selection that may have been applied to the call. When used with ParkCall shortcodes,
the h(X) should be entered before the park slot number part of the telephone number.
· I - Use Information Packet
Send data in an Information Packet rather than Set-up Packet.
· K - Use Keypad Field
Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported
on ISDN and QSIG.
· l - Last Number Dialed (lower case L)
Use the last number dialed.
· L - Last Number Received
Use the last number received.
· N - Dialed Digit Wildcard Match
Substitute with the digits used for the N or X character match in the Short Code number field.
· p - Priority
The priority of a call is normally assigned by the Incoming Call Route or else is 1-Low for all other calls. Dial
Extn short codes can use p(x) as a suffix to the Telephone Number to change the priority of a call.
Allowable values for x are 1, 2 or 3 for low, medium or high priority respectively.
· In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a
number of effects:
· Mixing calls of different priority is not recommended for destinations where Standalone Voice Mail is being
used to provided queue ETA and queue position messages to callers since those values will no longer be
accurate when a higher priority call is placed into the queue. Note also that Standalone Voice Mail will not
allow a value already announced to an existing caller to increase.
· If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length
Limit , the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the
addition of a higher priority call into the queue.
· S - Calling Number
Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or withhold
CLI setting associated with the call, the short code characters A or W should be used respectively. Note that for
SIP trunks, the SIP URI configuration options override this setting.
· Outgoing CLI Warning
Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with
your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service.
If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a
number valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or
the outgoing CLI to be replaced with a valid number.
· On mobile twinned calls, if the original party information is used or a specific calling party information CLI is
set, that number overrides setting the outgoing CLI using short codes.
· SS - Pass Through Calling Number
Pass through the Calling Party Number. For example, to provide the incoming ICLID at the far end of a VoIP
connection, a short code ? with telephone number .SS should be added to the IP line.
· i - National
Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party number
plan to ISDN and number type to National. This may be required for some network providers.
· t - Allowed Call Duration
Set the maximum duration in minutes for a call plus or minus a minute. Follow the character with the number of
minutes in brackets, for example t(5).
· U - User Name
Replace with the User Name of the dialing user. Used with voicemail.
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