User's Manual
Avaya Branch Gateway Manager 10.0 Page 426
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
6.1 Short Code Fields and Characters
Each short code, regardless of its type, has the following fields:
· Short Code: Default =Blank. Range = Up to 31 characters.
The digits which if matched trigger use of the short code. Characters can also be used to create short codes which
cannot be dialed from a phone but can be dialed from application speed dials. However some characters have
special meaning, see the table below.
· Telephone Number: Default = Blank. Range = Up to 32 characters.
The number output by the short code. When necessary, this is used as parameter for the selected short code
Feature. See the table below for the special characters that can be used here.
· Line Group ID: Default = 0
This field is used for short codes that result in a number to be dialed.It acts as a drop-down from which either an
outgoing line group or an ARS form can be selected.
· Feature: Default = Dial
This sets the action performed by the short code when used. See Short Code Features .
· Locale: Default = Blank
Features that transfer the caller to voicemail can indicate the language locale required for prompts. This is subject
to the language being supported and installed on the voicemail server.
· When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
· Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the short
code.
· Incoming Call Route Locale: The incoming call route locale, if set, is used if caller is external.
· User Locale: The user locale, if set, is used if the caller is internal.
· System Locale: If no user or incoming call route locale is set, the system locale is used unless
overridden by a short code locale.
· Force Account Code: Default = Off
When selected, for short codes that result in the dialing of a number, the user is prompted to enter a valid account
code before the call is allowed to continue.
Short Code Field Characters
· ? - Default Match
This character can be used on its own to create a short code match in the absence of any other short code match.
See ? Short Codes .
· ?D - Default Number Dialing
This character combination makes a call to the defined phone number as soon as the user goes off-hook. See
? Short Codes .
· N - Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to
resolve when dialing is complete.
· X - Match a Digit
Matches a single digit. When a group of X's is used, the short code matches against the total number of X's.
· ; - Receive Sending Complete
When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the
system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate
completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated
when # is pressed.
· The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is
recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or ARS.
This is also recommended for all dialing where secondary dial tone short codes are being used.
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