User's Manual

Avaya Branch Gateway Manager 10.0 Page 425
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Short Codes:
6. Short Codes
The system uses short codes to match the number dialed to an action. The number dialed or part of the number dialed
can be used as parameter for the feature.
· ! WARNING
User dialing of emergency numbers must not be blocked. If short codes are edited, the users ability to dial
emergency numbers must be tested and maintained.
The short method for describing short codes in this manual, for example 9N/Dial/./0, indicates the settings of the
following fields of a short code: Code/Feature/Telephone Number/Line Group ID. For a description of the individual
fields see Short Code .
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
· *17/VoicemailCollect/?U
A user dialing *17 is connected to voicemail.
· *14*N#/FollowMeTo/N
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be performed by the
system, a change to the user's settings or a number to be dialed. The order below is the order of priority in which they
are used when applied to user dialing.
· User Short Codes
These are usable by the specific user only. User short codes are only applied to numbers dialed by that user. For
example they are not applied to calls forwarded via the user.
· User Rights Short Codes
These are usable by any users associated with the user rights in which they are set. User Rights short codes are
only applied to numbers dialed by that user. For example they are not applied to calls forwarded via the user.
· System Short Codes
These are available to all users on the system. They can be overridden by user or user rights short codes.
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that number to be
dialed. This is done using the following types of short codes.
· ARS (Alternate Route Selection) Short Codes
The short code that matches dialing can specify that the resulting number should be passed to an ARS form. The
ARS form can specify which routes should be used for the call by using further short code matches and also
provide option to use other ARS forms based on other factors such as time and availability of routes.
· Transit Network Selection (TNS) Short Codes
Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other short
code processing.
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
· Line Short Codes
These short codes are used to translate incoming digits received with calls. The stage at which they are applied
varies between different line types and may be overridden by an extension number match.
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