User's Manual

Avaya Branch Gateway Manager 10.0 Page 410

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

5.22.3 ARS Operation

The diagram below illustrates the default ARS routing applied to systems defaulted to the United States system locale.

In summary:

· Any dialing prefixed with 9 will match the default system short code 9N.

· That short code routes calls to the default ARS form 50:Main.

· The short codes in that ARS form route all calls to an available line that has its Outgoing Group ID set to 0.

The table describes in more detail the process that the system has applied to the user's dialing, in this example

91555707392200.

The user dials...

· The Dial Delay Count is zero, so the system begins looking for short code matches in the system and

user's short codes immediately.

· Since there is only one match, the 9N system short code, it is used immediately.

· The 9N short code is set to route the call to the ARS form Main. It only passes those digits that match

the N part of the dialing, ie. the 9 is not passed to the ARS, only any further digits dialed by the user.

· Secondary Dial Tone is selected in the ARS form. Since no digits for ARS short code matching have

been received, secondary dial tone is played to the user.

· Having received some digits, the secondary dial tone stops.

· The ARS form short codes are assessed for matches.

· The 11 and 1N; short codes are possible matches.

· The 911 and 0N; short codes are not possible matches.

· The XN; and XXXXXXXXXXN; short codes are also not matches because the 1N; short code is

already a more exact match.

· Since there is more than one possible match, the system waits for further digits to be dialed.

555

· The 11 short code is no longer a possible match. The only match is left is the 1N; short code.

· The ; in the short code tells the system to wait for the Dial Delay Time to expire after the last digit it

received before assuming that dialing has been completed. This is necessary for line providers that

expect to receive all the routing digits for a call 'en bloc'. The user can also indicate they have

completed dialing by pressing #.

707392200

· When the dialing is completed, a line that has its Outgoing Group ID set to 0 (the default for any line)

is seized.

· If no line is available, the alternate route settings would applied if they had been configured.