User's Manual

Avaya Branch Gateway Manager 10.0 Page 408
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
· Only short codes using the following features are supported within ARS: Dial, Dial Emergency, Dial Speech, Dial
56K, Dial64K, Dial3K1, DialVideo, DialV110, DialV120 and Busy.
· Multiple short codes with the same Code field can be entered so long as they have differing Telephone Number
and or Line Group ID settings. In this case when a match occurs the system will use the first match that points to a
route which is available.
· Alternate Route Priority: Default = 3. Range = 1 (low) to 5 (high).
If the routes specified by this form are not available and an Alternate Route has been specified, that route will be
used if the users priority is equal to or higher than the value set here. User priority is set through the User | User
form and by default is 5. If the users priority is lower than this value, the Alternate Route Wait Time is applied. This
field is grayed out and not used if an ARS form has not been selected in the Alternate Route field.
· If the caller's dialing matches a short code set to the Barred function, the call remains at that short code and is
not escalated in any way.
· Alternate Route Wait Time: Default = 30 seconds. Range = Off, 1 to 60 seconds.
If the routes specified by this form are not available and an Alternate Route has been specified, users with
insufficient priority to use the alternate route immediately must wait for the period defined by this value. During the
wait the user hears camp on tone. If during that period a route becomes available it is used. This field is grayed out
and not used if an ARS form has not been selected in the Alternate Route field.
· Alternate Route: Default = None.
This field is used when the route or routes specified by the short codes are not available. The routes it specifies are
checked in addition to those in this ARS form and the first route to become available is used.