User's Manual

Avaya Branch Gateway Manager 10.0 Page 407
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: ARS
5.22.1 ARS
Each ARS form contains short codes which are used to match the result of the short code that triggered use of the ARS
form, ie. the Telephone Number resulting from the short code is used rather than the original number dialed by the user.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· ARS Route ID
This value is automatically assigned and cannot be edited.
· Route Name: Default = Blank. Range = Up to 15 characters.
The name is used for reference and is displayed in other areas when selecting which ARS to use.
· Dial Delay Time: Default = System. Range = 1 to 30 seconds.
This settings defines how long ARS should wait for further dialing digits before assuming that dialing is complete and
looking for a short code match against the ARS form short codes. When set to System, the system's Dial Delay Time
(System | Telephony | Telephony ) value is used.
· Secondary Dial Tone: Defaults = Off.
When on, this setting instructs the system to play secondary dial tone to the user. The tone used is set by the field
below.
· The tone used is set as either System Tone (normal dial tone) or Network Tone (secondary dial tone). Both
tone types are generated by the system in accordance with the system specific locale setting . Note that in
some locales normal dial tone and secondary dial tone are the same.
· When Secondary Dial Tone is selected, the ARS form will return tone until it receives digits with which it can
begin short code matching. Those digits can be the result of user dialing or digits passed by the short code which
invoked the ARS form. For example with the following system short codes:
· In this example, the 9 is stripped from the dialed number and is not part of the telephone number passed to
the ARS form. So in this case secondary dial tone is given until the user dials another digit or dialing times
out.
· Code: 9N
· Telephone Number: N
· Line Group ID: 50 Main
· In this example, the dialed 9 is included in the telephone number passed to the ARS form. This will inhibit the
use of secondary dial tone even if secondary dial tone is selected on the ARS form.
· Code: 9N
· Telephone Number: 9N
· Line Group ID: 50 Main
· Check User Call Barring: Default = Off
If enabled, the dialing user's Outgoing Call Bar setting and any user short codes set to the function Barred are
checked to see whether they are appropriate and should be used to bar the call.
· In Service: Default = On
This field is used to indicate whether the ARS form is in or out of service. When out of service, calls are rerouted to the
ARS form selected in the Out of Service Route field.
· Short codes can be used to take an ARS form in and out of service. This is done using the short code features
Disable ARS Form and Enable ARS Form and entering the ARS Route ID as the short code Telephone
Number value.
· Out of Service Route: Default = None.
This is the alternate ARS form used to route calls when this ARS form is not in service.
· Time Profile: Default = None.
Use of a ARS form can be controlled by an associate time profile. Outside the hours defined within the time profile,
calls are rerouted to an alternate ARS form specified in the Out of Hours Route drop-down. Note that the Time Profile
field cannot be set until an Out of Hours Route is selected.
· Out of Hours Route: Default = None.
This is the alternate ARS form used to route calls outside the hours defined within the Time Profile selected above.
· Short Codes
Short codes within the ARS form are matched against the "Telephone Number" output by the short code that
routed the call to ARS. The system then looks for another match using the short codes with the ARS form.
159 159
796
464 467
369
425