User's Manual
Avaya Branch Gateway Manager 10.0 Page 403
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Auto Attendant
5.21.2 Actions
This tab defines the actions available to callers dependant on which DTMF key they press. To change an action, select the
appropriate row and click Edit. When the key is configured as required click OK.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· Key
The standard telephone dial pad keys, 0 to 9 plus * and #.
· The option Fax can be used for a transfer to the required fax destination and will then be triggered by fax tone
detection. If left as Not Defined, fax calls will follow the incoming call routes fallback settings once the auto-
attendant Maximum Inactivity Time set on the Auto Attendant | Auto Attendant tab is reached.
· Action
The following actions can be assigned to each key.
· Dial by Name:
Callers are asked to dial the name of the user they require and then press #. The recorded name prompts of
matching users are then played back for the caller to make a selection. The name order used is set by the Dial by
Name Match Order setting on the Auto Attendant tab. Note the name used is the user's Full Name if set,
otherwise their User Name is used. Users without a recorded name prompt or set to Ex Directory are not included.
Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number:
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is
set for this option. The prompt for using this option should be included in the auto attendant Menu Options greeting.
A uniform length of extension number is required for all users and hunt group numbers. The operation of this action
is affected by the auto attendant's Direct Dial-by-Number setting.
· Normal Transfer
Transfer the caller to the selected destination. This is an unsupervised transfer, if the caller is not answered they will
be handled as per a direct call to that number. If no destination is set, the caller can dial the user extension number
that they require.
· Not Defined
The corresponding key takes no action.
· Park & Page
The Park & Page feature is supported when the system Voicemail Type is designated as Embedded Voicemail or
Standalone Voice Mail. Park & Page is also supported on systems where Modular Messaging over SIP is
configured as the central voicemail system and the local Embedded Voicemail provides auto attendant operation.
The Park & Page feature is an option in user mailboxes where a key is configured with the Park & Page feature.
When an incoming call is answered by the voicemail system and the caller dials the DTMF digit for which Park & Page
is configured, the caller hears the Park & Page prompt. Avaya Branch Gateway parks the call and sends a page to
the designated extension or hunt group.
When Park & Page is selected in the Action drop-down box, the following fields appear:
· Park ID – the Park slot base number plus an extra digit (same as for Park for a user) maximum is 8 digits.
· Retry count – number of page retries; the range is 0 to 5.
· Retry timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second
increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default setting is
15 seconds.
· Page prompt – short code to record the page prompt or upload the recorded prompt. (Prompt can be
uploaded to the SD card in the same way the AA prompts are).
· Replay Menu Greeting
Replay the auto-attendant greetings again.
· Transfer:
Transfer the call to the selected destination. This is an unsupervised transfer, if the caller is not answered they will
be handled as per a direct call to that number.
· Transfer to Attendant:
This action can be used to transfer calls to another existing auto attendant.
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