User's Manual

Avaya Branch Gateway Manager 10.0 Page 402
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.21.1 Auto Attendant
This tab is used to define the name of the auto attendant service and the time profiles that should control which auto
attendant greetings are played.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· Name: Range = Up to 12 characters
This field sets the name for the auto-attendant service. External calls can be routed to the auto attendant by entering
AA:Name in the destination field of an Incoming Call Route.
· Maximum Inactivity: Default = 8 seconds; Range = 1 to 20 seconds.
This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded,
the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else
the caller is disconnected.
· Enable Local Recording: Default = On.
When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to
playback the greetings.
· Direct Dial-By-Number: Default = Off.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number
action.
· If selected, the key press for the action is included in any following digits dialed by the caller for system extension
matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 201 for extension 201.
· If not selected, the key press for the action is not included in any following digits dialed by the caller for system
extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 201
for extension 201.
· Dial by Name Match Order: Default = First Name/Last Name.
Determines the name order used for the Embedded Voicemail Dial by Name function. The options are First then Last
or Last then First.
· AA Number:
This number is assigned by the system and cannot be changed. It is used in conjunction with short codes to access the
auto attendant service or to record auto attendant greetings.
· Morning/Afternoon/Evening/Menu Options:
Each auto-attendant can consist of three distinct time periods, defined by associated time profiles. A greeting can be
recorded for each period. The appropriate greeting is played to callers and followed by the Menu Options greeting
which should list the available actions.
· Time Profile
The time profile that defines each period of auto-attendant operation. When there are overlaps or gaps between
time profiles, precedence is given in the order morning, afternoon and then evening.
· Short code
These fields indicate the system short codes automatically created to allow recording of the time profile greetings
and the menu options prompt.
· Recording Name: Default = Blank. Range = Up to 31 characters.
This field appears next to the short code used for manually recording auto-attendant prompts. It is only used is
using pre-recorded wav files as greeting rather than manually recording greetings using the indicated short codes. If
used, note that the field is case sensitive and uses the name embedded within the wav file file header rather than
the actual file name.
· This field can be used with all systems supporting Embedded Voicemail. The utility for converting .wav files to the
correct format is provided with Branch Gateway Manager and can be launched via File | Advanced | LVM Greeting
Utility . Files then need to be manually transferred to the Embedded Voicemail memory card.
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