User's Manual

Avaya Branch Gateway Manager 10.0 Page 401
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: User Rights
5.21 Auto Attendant
The IP Office Aura Edition control unit can support Embedded Voicemail. This uses the System SD
memory card installed in the control unit to provide message storage. It is enabled by selecting
Embedded Voicemail as the Voicemail Type on the System | Voicemail tab.
· This tab and its settings are hidden unless the system has been configured to use Embedded Voicemail
on the System | Voicemail tab.
Up to 40 auto-attendant services can be configured.
Embedded voicemail services include auto-attendant, callers accessing mailboxes to leave or collect messages and
announcements to callers waiting to be answered.
· The IP Office Aura Edition supports up to 6 simultaneous calls depending on the number of licenses. The licensed
limit applies to total number of callers leaving messages, collecting messages and or using an auto attendant.
·
In addition to basic mailbox functionality, Embedded Voicemail can also provide auto-attendant operation. Each auto
attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating
to the key presses 0 to 9, * and #.
· Time Profiles
Each auto attendant can use up to three existing time profiles , on each for Morning, Afternoon and Evening.
These are used to decide which greeting is played to callers. They do not change the actions selectable by callers
within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is
morning, afternoon, evening.
· Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always
followed by the greeting for the auto-attendant actions. By default a number of system short codes are
automatically created to allow the recording of these greetings from a system extension. See below.
· Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified
destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number)
and replaying the greetings.
· The Fax action can be used to reroute fax calls when fax tone is detected by the auto-attendant.
· The Dial by Name action can be used to let callers specify the transfer destination.
· Short Codes
Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attendant
short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.
· Four system short codes (*81XX, *82XX, *83XX and *84XX) are automatically added for use with all auto
attendants, for the morning, afternoon, evening and menu options greetings respectively. These use a
telephone number of the form "AA:"N".Y" where N is the replaced with the auto attendant number dialed
and Y is 1, 2, 3 or 4 for the morning, afternoon, evening or menu option greeting.
· An additional short code of the form (for example) *80XX/Auto Attendant/"AA:"N can be added
manual if internal dialed access to auto attendants is required. The short codes *800XX,
*801XX…*809XX, *850XX, and *851XX are automatically created for recording a Page prompt.
· Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the
destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.
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