User's Manual

ManualsBrandsAvaya ManualsGatewayAvaya B5800 Branch Gateway Manager

391

392

393

394

395

396

397

398

399

400

Avaya Branch Gateway Manager 10.0 Page 399

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

Configuration Settings: User Rights

5.20.7 Voicemail

The tabs display the users associated with the user rights and allows these to be changed.

Usability

· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.

Configuration Settings

· Voicemail On Default = On

When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension

returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their

mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages.

· Voicemail Ringback: Default = Off

When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to

deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every

30 seconds.

· DTMF Breakout

When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different

extension. The greeting message needs to be recorded telling the caller the options available. The extension numbers

that they can be transferred to are entered in the fields below. These system default values can be set for these

numbers and are used unless a different number is set within these user settings.

· The Park & Page feature is supported when the system voicemail type is configured as Embedded Voicemail

or Standalone Voice Mail. Park & Page is also supported on systems where Avaya Aura Messaging, Modular

Messaging over SIP, or CallPilot (for IP Office Aura Edition with CS 1000 deployments) is configured as the

central voice mail system and the local Embedded Voicemail or Standalone Voice Mail provides auto attendant

operation. The Park & Page feature allows a call to be parked while a page is made to a hunt group or

extension. This feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or Breakout DTMF 3.

· Reception/Breakout (DTMF 0)

The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than

leaving a message (*0 on Embedded Voicemail in IP Office mode).

· For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when

collecting their messages by dialing *0.

· If the mailbox has been reached through a Standalone Voice Mail call flow containing a Leave Mail action, the

option provided when 0 is pressed are:

· For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections

depending on whether the caller pressed 0 before or after the record tone.

· For Intuity mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.

· When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:

· Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or

extension to configure this option.

· Retries – the range is 0 to 5. The default setting is 0.

· Retry Timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second

increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default

setting is 15 seconds

· Breakout (DTMF 2)

The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than

leaving a message (*2 on Embedded Voicemail in IP Office mode).