User's Manual

Avaya Branch Gateway Manager 10.0 Page 394
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.20.4 Telephony
This tab allows various user telephony settings to be set and locked. These match settings found on the User |
Telephony tab. These settings are divided in to a number of sub-tabs:
· Call Settings
· Supervisor Settings
· Multi-line Options
· Call Log
5.20.4.1 Call Settings
For details of the ringing tones, see Ring Tones . DefaultRing uses the system default setting set through the System |
Telephony tab.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· No Answer Time: Default = Blank (Use system setting). Range = 6 to 99999 seconds.
Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to
use the system default setting.
· Transfer return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.
Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user if
possible.
· Wrap up Time (secs): Default = 2 seconds, Range 0 to 99999 seconds.
Specifies the amount of time after ending one call before another call can ring. You may wish to increase this in a "call
center" environment where users may need time to log call details before taking the next call. It is recommended that
this option is not set to less than the default of 2 seconds. 0 is used for immediate ringing.
· Call waiting on/Enable call waiting: Default = Off
For users on phones without appearance buttons, if the user is on a call and a second call arrives for them, an audio
tone can be given in the speech path to indicate a waiting call (the call waiting tone varies according to locale). The
waiting caller hears ringing rather than receiving busy. There can only be one waiting call, any further calls receive
normal busy treatment. If the call waiting is not answered within the no answer time, it follows forward on no answer
or goes to voicemail as appropriate. User call waiting is not used for users on phones with multiple call appearance
buttons. Call waiting can also be applied to hunt group calls, see Hunt Group | Hunt Group | Call Waiting .
· Busy on held/Enable busy on Held: Default = Off
If on, when the user has a call on hold, new calls receive busy tone (ringing for incoming analog call) or are diverted to
voicemail if enabled, rather than ringing the user. Note this overrides call waiting when the user has a call on hold.
281
394
395
396
396
739
159
310