User's Manual

Avaya Branch Gateway Manager 10.0 Page 378
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.18 Account Code
Account codes are commonly used to control cost allocation and out-going call restriction. The account code
used on a call is included in the call information output by the system's call log. Incoming calls can also
trigger account codes automatically by matching the Caller ID stored with the account code.
Once a call has been completed using an account code, the account code information is removed from the user's call
information. This means that redial functions will not re-enter the account code. The maximum recommended number of
accounts codes is 1000.
Setting a User to Forced Account Code
1.Receive the system configuration if one is not opened.
2.In the left-hand panel, click User. The list of existing user is shown in the right-hand panel.
3.Double-click the required user.
4.Select the Telephony tab.
5.Tick the Force Account Code option.
6.Click OK.
7.Merge the configuration.
Forcing Account Code Entry for Specific Numbers
Account code can be set a being required for any dialing that matches a particular short code. This is done by ticking the
Force Account Code option found in the short code settings. Note that the account code request happens when the short
code match occurs. Potentially this can be in the middle of dialing the external number, therefore the use of X wildcards
in the short code to ensure full number dialing is recommended.
Entering Account Codes
The method for entering account codes depends on the type of phone being used. Refer to the relevant telephone User's
Guide for details.
· Account Code Button
The Account Code Entry action (User | Button Programming | Emulation | Account Code Entry) and Set
Account Code action (User | Button Programming | Advanced | Set | Set Account Code) can be assigned to
a programmable button on some phones. They both operate the same. The button can be preset with a specific
account code or left blank to request account code entry when pressed. The button can then be used to specify an
account code before a call or during a call.
· Setting an Account Code using Short Codes
The Set Account Code feature allows short codes to be created that specify an account code before making a call.
· Show Account Code Setting (System | Telephony | Telephony )
This setting controls the display and listing of system account codes:
· When on: When entering account codes through a phone, the account code digits are shown while being dialed.
· When off: When entering account codes through a phone, the account code digits are replaced by s characters on
the display.
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