User's Manual

Avaya Branch Gateway Manager 10.0 Page 367
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Directory
5.15 Time Profile
Time Profiles are used by different services to change their operation when required. In most areas where
time profiles can be used, not setting a time profile is taken as meaning 24-hour operation.
· Time profiles consist of recurring weekly patterns of days and times when the time profile is in effect.
· Time profiles can include time periods on specified calendar days when the time profile is in effect.
Calendar records can be entered for the current and following calendar year.
Time profiles are used by the following record types:
· Hunt Group
A hunt group can use time profiles in the following ways:
· A time profile can be used to determine when a hunt group is put into night service mode . Calls then go to
an alternate Night Service Fallback group if set, otherwise to voicemail if available or busy tone if not.
· Setting and clearing hunt group night service can be done using either manual controls or using a system time
profile. The use of both methods to control the night service status of a particular hunt group is not
supported.
· For automatic voice recording , a time profile can be used to set when voice recording is used.
· User
A user can use time profiles in the following ways:
· Users being used for Dial In data services such as RAS can have an associated time profile that defines
when they can be used for that service.
· Users can be associated with a working hours and an out of hours user rights. A time profile can then be used
to determine which user rights is used at any moment.
· For automatic voice recording , a time profile can be used to set when that voice recording is used.
· For mobile twinning , a time profile can be used to define when twinning should be used.
· Incoming Call Route
Incoming call routes can also use time profiles to specify when calls should be recorded. Multiple time profiles can
be associate with an incoming call route, each profile specifying a destination and fall back destination.
· ARS
ARS forms use time profile to determine when the ARS form should be used or calls rerouted to an out of hours
route.
· Account Code
Account Codes can use automatic voice recording triggered by calls with particular account codes. A time profile
can be used to set when this function is used.
· Auto Attendant
Embedded voicemail auto attendants can use time profiles to control the different greetings played to callers.
· Service
A Service can use time profiles in the following ways:
· A time profile can be used to set when a data service is available. Outside its time profile, the service is either
not available or uses an alternate fallback service if set.
· For services using auto connect, a time profile can be used to set when that function is used. See Service |
Autoconnect .
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