User's Manual

Avaya Branch Gateway Manager 10.0 Page 352
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Call Setting Fields
For calls routed using this Incoming Call Route, the settings of the following fields are applied to the call regardless of the
destination.
· Locale: Default = Blank (Use system setting)
This option specifies the language prompts, if available, that voicemail should use for the call if it is directed to
voicemail.
· When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
· Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the short
code.
· Incoming Call Route Locale: The incoming call route locale, if set, is used if caller is external.
· User Locale: The user locale, if set, is used if the caller is internal.
· System Locale: If no user or incoming call route locale is set, the system locale is used unless
overridden by a short code locale.
· Priority: Default = 1-Low. Range = 1-Low to 3-High.
This setting allows incoming calls to be assigned a priority. Other calls such as internal calls are assigned priority 1-
Low.
· In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a
number of effects:
· Mixing calls of different priority is not recommended for destinations where Standalone Voice Mail is being
used to provided queue ETA and queue position messages to callers since those values will no longer be
accurate when a higher priority call is placed into the queue. Note also that Standalone Voice Mail will not
allow a value already announced to an existing caller to increase.
· If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length
Limit , the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the
addition of a higher priority call into the queue.
· A timer can be used to increase the priority of queued calls, see System | Telephony | Telephony | Call Priority
Promotion Time .
· The current priority of a call can be changed through the use of the p short code character in a short code used
to transfer the call.
· Tag: Default = Blank (No tag).
Allows a text tag to be associated with calls routed by this incoming call route. This tag is displayed with the call within
applications and on phone displays. See Call Tagging .
· Hold Music Source: Default = System source.
The system can support up to 4 music on hold source; the System Source (either an internal file or the external
source port or tones) plus up to 3 additional internal wav files, see System | Telephony | Tones & Music . If the
system has several hold music sources available, this field allows selection of the source to associate with calls routed
by this incoming call route. The new source selection will then apply even if the call is forwarded or transferred away
from the Incoming Call Route destination. The hold music source associated with a call can also be changed by a hunt
group's Hold Music Source setting.
Outgoing Caller ID Matching
In cases where a particular Incoming Number is routed to a specific individual user, the system will attempt to use that
Incoming Number as the user's caller ID when they make outgoing calls if no other number is specified. This requires
that the Incoming Number is a full number suitable for user as outgoing caller ID and acceptable to the line provider.
When this is the case, the character i can also be added to the Incoming Number field. This character does not affect the
incoming call routing. However when the same Incoming Number is used for an outgoing caller ID, the calling party
number plan is set to ISDN and the type is set to National. This option may be required by some network providers.
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