User's Manual

Avaya Branch Gateway Manager 10.0 Page 348
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.12 Incoming Call Route
Incoming call routes are used to determine the destination of voice and data calls received by the system.
On systems where a large number incoming call routes need to be setup for DID numbers, the MSN/DID
Configuration tool can be used. Select Tools | MSN Configuration.
· Calls received on IP, S
0
and QSIG trunks do not use incoming call routes. Routing for these is based on
incoming number received as if dialed on-switch. Line short codes on those trunks can be used to modify
the incoming digits.
Determining which incoming call route is used is based on the call matching a number of possible criteria. In order of
highest priority first, the criteria, which if set must be matched by the call in order for the call to use that route are:
1.The Bearer Capability indicated, if any, with the call. For example whether the call is a voice, data or video call.
2.The Incoming Group ID of the trunk or trunk channel on which the call was received.
3.The Incoming Number received with the call.
4.The Incoming Sub Address received with the call.
5.The Incoming CLI of the caller.
Multiple Matches
If there is a match between more than one incoming call route record, the one added to the configuration first is used.
Incoming Call Route Destinations
Each incoming route can include a fallback destination for when the primary destination is busy. It can also include a time
profile which control when the primary destination is used. Outside the time profile calls are redirected to a night service
destination. Multiple time profiles can be associated with an incoming call route. Each time profile used has its own
destination and fallback destination specified.
Incoming Call Routing Examples
Example 1
For this example, the customer has subscribes to receive two 2-digit DID numbers. They want calls on one routed to a
Sales hunt group and calls on the other to a Services hunt group. Other calls should use the normal default route to hunt
group Main. The following incoming call routes were added to the configuration to achieve this:
Line Group
Incoming Number
Destination
0
77
Sales
0
88
Services
0
blank
Main
Note that the incoming numbers could have been entered as the full dialed number, for example 7325551177 and
7325551188 respectively. The result would still remain the same as incoming number matching is done from right-to-left.
Line Group
Incoming Number
Destination
0
7325551177
Sales
0
7325551188
Services
0
blank
Main
Example 2
In the example below the incoming number digits 77 are received. The incoming call route records 677 and 77 have the
same number of matching digit place and no non-matching places so both a potential matches. In this scenario the
systemwill use the incoming call route with the Incoming Number specified for matching.
Line Group
Incoming Number
Destination
0
677
Support
0
77
Sales
0
7
Services
0
blank
Main
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