User's Manual

Avaya Branch Gateway Manager 10.0 Page 335
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
5.9 Short Code
This form is used to create System Short Codes. System short codes can be dialed by all system users.
However the system short code is ignored if the user dialing matches a user or user rights short code. For full
details on short code usage and parameter see the section Short Codes .
· ! WARNING
User dialing of emergency numbers must not be blocked. If short codes are edited, the users ability to dial
emergency numbers must be tested and maintained.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· Short Code
The dialing digits used to trigger the short code. Maximum length 31 characters.
· Telephone Number
The number dialed by the short code or parameters for the short code feature. This field can contain numbers and
characters. For example, it can contain Standalone Voice Mail start point names, user names, hunt group names and
telephone numbers (including those with special characters). Maximum length 31 characters.
· Dialing Complete
The majority of North-American telephony services use 'en-bloc' dialing, ie. they expect to receive all the routing
digits for a call as a single simultaneous set of digits. Therefore the use of a ; is recommended at the end of all
dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are
being used.
· Line Group ID: Default = 0
For short codes that result in the dialing of a number, that is short codes with a Dial feature, this field is used to enter
the initially routing destination of the call. The drop down can be used to select the following from the displayed list:
· Outgoing Group ID
The Outgoing Group ID's current setup within the system configuration are listed. If an Outgoing Group ID is
selected, the call will be routed to the first available line or channel within that group.
· ARS
The ARS records currently configured in the system are listed. If an ARS record is selected, the call will be routed by
the setting within that ARS record. Refer to ARS Overview .
· Feature
Select the action to be performed by the short code.
· Locale : Default = Blank
For short codes that route calls to voicemail, this field can be used to set the prompts locale that should be used if
available on the voicemail server.
· When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
· Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the short
code.
· Incoming Call Route Locale: The incoming call route locale, if set, is used if caller is external.
· User Locale: The user locale, if set, is used if the caller is internal.
· System Locale: If no user or incoming call route locale is set, the system locale is used unless
overridden by a short code locale.
· Force Account Code: Default = Off.
For short codes that result in the dialing of a number, this field trigger the user being prompted to enter a valid
account code before the call is allowed to continue.
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