User's Manual

Avaya Branch Gateway Manager 10.0 Page 334
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5. Using a Night Service Time Profile
Scenario
Outside their normal business hours, the Sales department want their group calls automatically sent to
voicemail. This can be done using a time profile and leaving the Night Service Fallback Group setting blank.
Actions
1.Create a Time Profile called Sales Hours and in it enter the times during which the Sales department
are normally available.
2.Open the Sales hunt group settings and select the Fallback tab.
3.In the Time Profile field select Sales Hours.
Results
Outside the normal business hours set in the time profile, the Sales hunt group is automatically put into
Night Service mode. Since no Night Service Fallback Group has been set, calls are redirected to voicemail.