User's Manual

Avaya Branch Gateway Manager 10.0 Page 331
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
5.8.10.3 Member Availability
Summary: Details when a hunt group member is seen as being available to be presented a hunt group call.
The Hunt Group settings within Branch Gateway Manager list those users who are members of the hunt group and
therefore may receive calls directed to that hunt group. However there are a range of factors that can affect whether a
particular hunt group member is available to take hunt group calls at any time.
· Existing Connected Call
Users with an existing connected call are not available to further hunt group calls. This is regardless of the type of
connected call, whether the user has available call appearance buttons or is using call waiting.
· Hunt Group Call Waiting
For Collective hunt groups call waiting can be enabled using the Ring Type of Collective Call Waiting.
· Logged In/Logged Out
The system allows user's to log in and out extensions, a process known as 'hot desking'. Whilst a user is logged out
they are not available to receive hunt group calls.
· Mobile Twinning users with both Hunt group calls eligible for mobile twinning and Twin when logged out
selected will still receive hunt group calls unless they switch off twinning.
· Membership Enabled/Disabled
The system provides controls to temporarily disable a users' membership of a hunt group. Whilst disabled, the user is
not available to receive calls directed to that hunt group.
· Do Not Disturb
This function is used by users to indicate that they do not want to receive any calls. This includes hunt group calls. In
call center environments this state is also known as 'Busy Not Available'. See Do Not Disturb .
· Busy on Held
When a user has a held call, they can receive other calls including hunt group calls. The Busy on Held settings can be
used to indicate that the user is not available to further calls when they have a held call.
· Forward Unconditional
Users set to Forward Unconditional are by default not available to hunt group calls. The system allows the forwarding
of hunt group calls to be selected as an option.
· Idle /Off Hook
The hunt group member must be idle in order to receive hunt group call ringing.
· No Available Members
If queuing has been enabled, calls will be queued. If queuing has not been enabled, calls will go to the overflow group
if set, even if the overflow time is not set or is set to 0. If queuing is not enabled and no overflow is set, calls will go to
voicemail. If voicemail is not available, external calls go to the incoming call routes fallback destination while internal
calls receive busy indication.
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