User's Manual

Avaya Branch Gateway Manager 10.0 Page 329
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
5.8.10 Hunt Group Operation
5.8.10.1 Hunt Types
At its most basic, a hunt groups settings consist of a hunt group name, an extension number, a list of hunt group
members and a hunt type selection. It is the last two settings which determine the order in which incoming calls are
presented to hunt group members.
The available hunt types are; Collective, Sequential, Rotary and Longest Waiting. These work are follows:
Collective Group (formerly Group Group)
An incoming call is presented
simultaneously to all the available hunt
group members.
Sequential Group (formerly Hunt or Linear Group)
An incoming call is presented to the first
available member in the list. If
unanswered, it is presented to the next
available member in the list.
The next incoming call uses the same
order. It is presented to the available
members starting again from the top of
the list.
Rotary Hunt Type (formerly Circular Group)
This hunt type operates similarly to
Sequential. However the starting point
for call presentation is the first available
member after the last member to answer
a call.
Longest Waiting Hunt Type (formerly Idle or Most Idle)
This hunt type does not present calls to hunt group members in the order that they are listed. It presents calls using the
order of how long the available hunt group members have been idle.
An incoming call is first presented to the available member who has been idle the longest. If unanswered it is presented
to the next longest idle member.
· Where hunt group calls are being presented to a twinned extension, the longest waiting status of the user can be reset
by calls answered at either their master or twinned extension.