User's Manual

Avaya Branch Gateway Manager 10.0 Page 327
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· Announcements On: Default = Off.
This setting enables or disables announcements.
· Wait before 1st announcement: Default = 10 seconds. Range = 0 to 9999 seconds.
This setting sets the time delay from the calls presentation, after which the first announcement should be played to the
caller. If Synchronize Calls is selected, the actual wait may differ, see below.
· Flag call as answered: Default = Off.
Not used for Avaya Branch Gateway.
· Post announcement tone: Default = Music on hold.
Following the first announcement, you can select whether the caller should hear Music on Hold , Ringing or
Silence until answered or played another announcement.
· 2nd Announcement: Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.
· Wait before 2nd announcement: Default = 20 seconds. Range = 0 to 9999 seconds.
This setting sets the wait between the 1st and the 2nd announcement. If Synchronize Calls is selected, the actual
wait may differ, see below.
· Repeat last announcement: Default = On.
If selected, the last announcement played to the caller is repeated until they are answered or hang-up.
· Wait before repeat: Default = 20 seconds. Range = 0 to 9999 seconds.
If Repeat last announcement is selected, this setting sets is applied between each repeat of the last announcement.
If Synchronize Calls is selected, this value is grayed out and set to match the Wait before 2nd announcement
setting.
· Synchronize calls: Default = Off
This option can be used to restrict how many voicemail channels are required to provide the announcements.
· Off
When Synchronize calls is off, announcement are played individually for each call. This requires a separate
voicemail channel each time an announcement is played to each caller. While this ensures accurate following of the
wait settings selected, it does not make efficient use of voicemail channels.
· On
When Synchronize calls is on, if a required announcement is already being played to another caller, further callers
wait until the announcement been completed and can be restarted. In addition, when a caller has waited for the set
wait period and the announcement is started, any other callers waiting for the same announcement hear it even if
they have not waited for the wait period. Using this setting, the maximum number of voicemail channels ever
needed is 1 or 2 depending on the number of selected announcements.
· Note: Interaction with Standalone Voice Mail Queued and Still Queued Start Points
If either custom Queued or Still Queued start point call flows are being used for the announcements, when
Synchronize Calls is enabled those call flows will support the playing of prompts only. Standalone Voice Mail
actions such as Speak ETA, Speak Position, Menu, Leave Mail, Transfer and Assisted Transfer, etc. are not
supported.
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