User's Manual

Avaya Branch Gateway Manager 10.0 Page 326
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.8.8 Announcements
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group
members, ie. ringing, and callers queued for presentation.
· The system supports announcements using Standalone Voice Mail or Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played.
· In conjunction with Standalone Voice Mail, the system allows a number of voicemail channels to be reserved for
announcements. See System | Voicemail .
· With Standalone Voice Mail, the announcement can be replaced by the action specified in a Queued (1st
announcement) or Still Queued (2nd announcement) start point call flow. Refer to the Standalone Voice Mail
Installation and Maintenance documentation for details.
· Calls can be answered during the announcement. If it is a mandatory requirement that announcements should be
heard before a call is answered, then a Standalone Voice Mail call flow should be used before the call is presented.
· Warning: Call Billing and Logging
Note that a call becomes connected when the first announcement is played to it. That connected state is
signaled to the call provider who may start billing at that point. The call will also be recorded as answered
within the SMDR output once the first announcement is played.
· If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of
the new group are applied.
· If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
· For announcements to be used effectively, the hunt group's Voicemail Answer Time must be extended or
Voicemail On must be unselected.
Recording the Hunt Group Announcement
Standalone Voice Mail provides a default announcement "I'm afraid all the operators are busy but please hold and you
will be transferred when somebody becomes available". This default is used for announcement 1 and announcement 2 if
no specific hunt group announcement has been recorded. Embedded Voicemail does not provide any default
announcement.
The maximum length for announcements is 10 minutes. New announcements can be recorded using the following
methods:
· Standalone Voice Mail
The method of recording announcements depends on the mailbox mode being used by the voicemail server:
· IP Office Mailbox Mode
Access the hunt group mailbox and press 3. Then press either 3 to record the 1st announcement for the hunt
group or 4 to record the 2nd announcement for the hunt group.
· Intuity Emulation Mailbox Mode
There is no mechanism within the Intuity telephony user interface (TUI) to record hunt group announcements.
To provide custom announcements, hunt group queued and still queued start points must be configured with
Standalone Voice Mail with the required prompts played by a generic action.
· Embedded Voicemail
Embedded Voicemail does not include any default announcement or method for recording announcements. The
Record Message short code feature is provided to allow the recording of announcements. The telephone
number field of short codes using this feature requires the extension number followed by either ".1" for
announcement 1 or ".2" for announcement 2. For example, for extension number 300, the short codes *91N# |
Record Message | N".1" and *92N# | Record Message | N".2" could be used to allow recording of the
announcements by dialing *91300# and *92300#.
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