User's Manual

Avaya Branch Gateway Manager 10.0 Page 322
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.8.6 Voicemail
The system supports voicemail for hunt groups in addition to individual user voicemail mailboxes.
· When is voicemail used?
If voicemail is available and enabled for a hunt group, it is used in the following scenarios.
· Voicemail Answer Time
A call goes to voicemail when this timeout is reached, regardless of any announcement, overflow, queuing or other
settings. The default timeout is 45 seconds.
· Unanswered Calls
A call goes to voicemail when it has been presented to all the available hunt group members without being
answered. If overflow is being used, this includes be presented to all the available overflow group members.
· Night Service
A call goes to voicemail if the hunt group is in night service with no Night Service Fallback Group set.
· Out of Service
A call goes to voicemail if the hunt group is out of service with no Out of Service Fallback Group set.
· Queue Limit Reached
If queuing is being used, it overrides use of voicemail prior to expiry of the Voicemail Answer Time, unless the
number of queued callers exceeds the set Queue Limit. By default there is no set limit.
· Which Mailbox is Used
· When a caller is directed to voicemail to leave a message, the system indicates the target user or hunt group
mailbox.
· The mailbox of the originally targeted user or hunt group is used. This applies even if the call has been
forwarded to another destination. It also includes scenarios where a hunt group call overflows or is in fallback
to another group.
· Standalone Voice Mail can be used to customize which mailbox is used separately from the mailbox indicated
by the system.
· Who Receives Message Waiting Indication?
By default no user is configured to receive message waiting indication when a hunt group voicemail mailbox contains
new messages. Message waiting indication is configured by adding a Hgroupname record to a user's
SourceNumbers tab (User | Source Numbers ).
· Accessing Hunt Group Messages
By default no mechanism is provided for access to specific hunt group mailboxes. Access needs to be configured using
either a short code, programmable button or source number.
· Avaya Branch Gateway Mailbox Mode
For this mode of mailbox access, short codes or a Voicemail Collect button are required to access the mailbox
directly.
· Broadcast
The voicemail system (Standalone Voice Mail only) can be instructed to automatically forward messages to the
individual mailboxes of the hunt group members. The messages are not stored in the hunt group mailbox.
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