User's Manual

Avaya Branch Gateway Manager 10.0 Page 319
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
5.8.5 Fallback
Fallback settings can be used to make a hunt group unavailable and to set where the hunt group's calls should be
redirected at such times. Hunt groups can be manually placed In Service, Out of Service or in Night Service. Additionally
using a time profile, a group can be automatically placed in Night Service when outside the Time Profile settings.
Summary: Fallback redirects a hunt group's calls when the hunt group is not available, for example outside normal
working hours. It can be triggered either manually or using an associated time profile.
· Hunt Group Service States
A hunt group can be in one of three states; In Service, Out of Service or Night Service. When In Service, calls are
presented as normal. In any other state calls are redirected as below.
· Call Redirection
The following options are possible when a hunt group is either Out of Service or in Night Service.
· Fallback Group
When in Out of Service, if an Out of Service Fallback Group has been set, calls are redirected to that group.
When in Night Service, if a Night Service Fallback Group has been set, calls are redirected to that group.
· Voicemail
If no fallback group has been set but voicemail is enabled for the group, calls are redirected to voicemail.
· Busy Tone
If no fallback group has been set and voicemail is not available, busy tone is returned to calls.
· Manually Controlling the Service State
Branch Gateway Manager and or short codes can be used to change the service state of a hunt group. The short code
actions can also be assigned to programmable buttons on phones.
· The icon is used for a hunt group manually set to Night Service mode.
· The icon is used for a hunt group manually set to Out of Service mode.
· Setting and clearing hunt group night service can be done using either manual controls or using a system time
profile. The use of both methods to control the night service status of a particular hunt group is not
supported.
· This function is currently not supported between systems in a multi-site network. It can only be used by a
user currently logged onto the same system as hosting the hunt group.
· Time Profile
A time profile can be associated with the hunt group. When outside the time profile, the hunt group is automatically
place into night service. When inside the time profile, the hunt group uses manually selected mode.
· When outside the time profile and therefore in night service, manual night service controls cannot be used to
override the night service. However the hunt group can be put into out of service.
· When a hunt group is in Night Service due to a time profile, this is not indicated within Branch Gateway Manager.
· Time profile operation does not affect hunt groups set to Out of Service.