User's Manual

Avaya Branch Gateway Manager 10.0 Page 315
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: Hunt Group
Hunt Group Queue Controls
Hunt Group Queue Settings
Manager
Hunt group queuing is enabled using the Queuing On option on the Hunt Group | Queuing tab. When
enabled, the icon is used for the hunt group.
Controls
The following short code features/button programming actions can be used:
Feature/Action
Short Code
Default
Button
Group
SoftConsole
SoftConsole can display up to 7 hunt group queues (an eight queue is reserved for recall calls). They are
configured by clicking and selecting the Queue Mode tab. For each queue alarm threshold can be set
based on number of queued calls and longest queued call time. Actions can then be selected for when a
queue exceeds its alarm threshold; Automatically Restore SoftConsole, Ask me whether to restore
SoftConsole or Ignore the Alarm.
Within the displayed queues, the number of queued calls is indicated and the time of the longest queued
call is shown. Exceeding an alarm threshold is indicated by the queue icons changing from white to red.
The longest waiting call in a queue can be answered by clicking on the adjacent button.
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