User's Manual

Avaya Branch Gateway Manager 10.0 Page 309
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: User
5.8 Hunt Group
A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group
can be answered by any available member of the group. The order in which calls are presented can be
adjusted by selecting different group types and adjusting the order in which group members are listed.
· Call Presentation
The order in which the available members of the hunt group are used for call presentation
is selectable.
· Availability
There are a range of factors which control whether hunt group calls are presented to a
user in addition to that user being a member of the hunt group.
· Queuing
This optional feature allows calls to be queued when the number of calls to be presented
exceeds the number of available hunt group members to which call can be presented.
· Announcements
On systems with a voicemail server (Standalone Voice Mail or Embedded Voicemail),
announcements can be played to callers waiting to be answered. That includes calls that
are ringing and calls that are queued.
· Overflow
This optional feature can be used to include additional agents from an overflow group or
groups when a call is not answered.
· Fallback
A hunt group can be taken out of operation manually or using a time profile. During
fallback, calls can be redirected to a fallback group or sent to voicemail or just receive
busy tone. Two types of fallback are supported; night service and out of service.
· Voicemail
Calls can be redirected to voicemail. The system allows selection of whether hunt group
calls remain in the hunt group mailbox or are copied (broadcast) to the individual
mailboxes of the hunt group members. When messages are stored in the hunt group's
own mailbox, selection of who receives message waiting indication is possible.
Hunt Group Editing
Changing the name of a hunt group has the following effects:
· A new empty mailbox is created on voicemail with the new hunt group name.
· Records in other groups' Overflow lists will be updated.
· Out-of-Service and Night-Service fallback references are updated.
Modifying the extension number of a hunt group updates the following:
· Group buttons.
· Overflow, Out of Service Fallback and Night Service Fallback group records.
· Incoming call route records.
When a hunt group is deleted, all references to the deleted group will be removed including:
· Records in Incoming call routing tables.
· Transfer target in internal auto-attendant.
· Overflow, Night-Service or Fallback-Service on other groups.
· DSS keys monitoring group status.
313
326
316
319
322