User's Manual

Avaya Branch Gateway Manager 10.0 Page 304
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.7.15 Announcements
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group
members, ie. ringing, and callers queued for presentation.
· The system supports announcements using Standalone Voice Mail or Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played.
· In conjunction with Standalone Voice Mail, the system allows a number of voicemail channels to be reserved for
announcements. See System | Voicemail .
· With Standalone Voice Mail, the announcement can be replaced by the action specified in a Queued (1st
announcement) or Still Queued (2nd announcement) start point call flow. Refer to the Standalone Voice Mail
Installation and Maintenance documentation for details.
· Calls can be answered during the announcement. If it is a mandatory requirement that announcements should be
heard before a call is answered, then a Standalone Voice Mail call flow should be used before the call is presented.
· Warning: Call Billing and Logging
Note that a call becomes connected when the first announcement is played to it. That connected state is
signaled to the call provider who may start billing at that point. The call will also be recorded as answered
within the SMDR output once the first announcement is played.
· If a call is rerouted, for example forwarded, the announcement plan of the original user is still applied until the call
is answered. The exception is calls rerouted to a hunt group at which point the hunt group announcement settings
are applied.
· For announcements to be used effectively, either the user's no answer time must be extended beyond the default
15 seconds or Voicemail On should be deselected.
Recording Announcements
· Standalone Voice Mail
There is no mechanism within the telephony user interfaces (TUI) to record user announcements. To provide
custom announcements, user queued and still queued start points must be configured with Standalone Voice Mail
with the required prompts played by a generic action.
· Embedded Voicemail
Embedded Voicemail does not include any default announcement or method for recording an announcement. The
Record Message short code feature is provided to allow the recording of announcements. The telephone
number field of short codes using this feature requires the extension number followed by either ".1" for
announcement 1 or ".2" for announcement 2. For example, for extension number 300, the short codes *91N# |
Record Message | N".1" and *92N# | Record Message | N".2" could be used to allow recording of the
announcements by dialing *91300# and *92300#.
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