User's Manual

Avaya Branch Gateway Manager 10.0 Page 298
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.7.12.2 Mobile Twinning
This method of twinning can be used with external numbers. Calls routed to the secondary remain under control of the
system and can be pulled back to the primary if required. If either leg of an alerting twinned call is answered, the other
leg is ended.
A number of controls are available in addition to those on this tab.
· Button Programming Actions
The Emulation | Twinning action can be used to control use of mobile twinning. Set on the primary extension,
when that extension is idle the button can be used to set the twinning destination and to switch twinning usage
on/off. When a twinned call has been answered at the twinned destination, the button can be used to retrieve the
call at the primary extension.
· Mobile Twinning Handover
When on a call on the primary extension, pressing the Twinning button will make an unassisted transfer to the
twinning destination. This feature can be used even if the user's Mobile Twinning setting was not enabled.
· During the transfer process the button will wink.
· Pressing the twinning button again will halt the transfer attempt and reconnect the call at the primary
extension.
· The transfer may return if it cannot connect to the twinning destination or is unanswered within the user's
configured Transfer Return Time (if the user has no Transfer Return Time configured, a enforced time of
15 seconds is used).
· Short Code Features
The following short code actions are available for use with mobile twinning.
· Set Mobile Twinning Number.
· Set Mobile Twinning On.
· Set Mobile Twinning Off.
· Mobile Twinned Call Pickup.
· Caller ID
The options on the System | Twinning tab can be used to control which caller ID is sent with calls sent to the
twinned destination. The use of those options may be restricted by the trunk type carrying the twinned call and
the services provided by the line provider.
Mobile twinning is only applied to normal calls. It is not applied to:
· Intercom, dial direct and page calls.
· Calls alerting on line appearance, bridged appearance and call coverage buttons.
· Returning held, returning parked, returning transferred and automatic callback calls.
· Follow me calls.
· Forwarded calls except if the user's Forwarded Calls Eligible for Mobile Twinning setting is enabled.
· Hunt group calls except if the user's Hunt Group Calls Eligible for Mobile Twinning setting is enabled.
· Additional calls when the primary extension is active on a call or the twinning destination has a connected twinned
call.
Do Not Disturb and Twinning
· Mobile Twinning
Selecting DND disables mobile twinning.
· Internal Twinning
· Logging out or setting do not disturb at the primary stops twinned calls alerting at the secondary also.
· Logging out or setting do not disturb at the secondary only affects the secondary.
· Do Not Disturb Exceptions List
For both types of twinning, when DND is selected, calls from numbers entered in the user's Do Not Disturb
Exception List are presented to both the primary and secondary phones.
User BLF indicators and application speed dials set to the primary user will indicate busy when they are connected to a
twinned call including twinned calls answered at the mobile twinning destination.
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