User's Manual

Avaya Branch Gateway Manager 10.0 Page 288
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.7.7 Forwarding
This form can be used to check and adjust a user's call forwarding and follow me settings.
Follow Me is intended for use when the user is present to answer calls but for some reason is working at another
extension. For example; temporarily sitting at a colleague's desk or in another office or meeting room. As a user, you
would use Follow Me instead of Hot-Desking if you don't have a log in code or you don't want to interrupt you colleague
also receiving their own calls. Multiple users can use follow me to the same phone.
Forwarding is intended for use when, for some reason, the user is unable to answer a call. They may be busy on other
calls, unavailable or simply don't answer. Calls may be forwarded to internal or, subject to the user's call barring controls,
external numbers.
To bar a user from forwarding calls to an external number, the Inhibit Off-Switch Forward/Transfers (User |
Telephony | Supervisor Settings ) option should be selected. To bar all users from forwarding calls to external
numbers the Inhibit Off-Switch Forward/Transfers (System | Telephony | Telephony ) option should be
selected.
Note that analog lines doe not provide call progress signalling. Therefore calls forwarded off-switch via an analog line are
treated as answered and are not recalled.
· Calls Forwarded
Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward
on Busy settings but may follow additional Forward Unconditional settings.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
A symbol indicates that the setting can also be set and locked within a set of user rights with which the user is
associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights
applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect
of the user rights can be displayed using the User Rights View control.
· Follow Me Number: Default = Blank. Range = Internal extension number.
Redirects the user's calls to the internal extension number entered. If the redirected call receives busy or is not
answered, it follows the user's forwarding and or voicemail settings as if it had been presented to their normal
extension. When a user has follow me in use, their normal extension will give alternate dialtone when off hook. For
further details see Follow Me .
· Calls targeting longest waiting type hunt groups ignore Follow Me.
· Calls triggered by actions at the user's original extension, for example voicemail ringback, ignore Follow Me.
· Park, hold and transfer return calls will go to the extension at which the user initiated the park, hold or transfer
action.
· Forward Unconditional: Default = Off
This option, when checked and a Forward Number is also set, forwards all external calls immediately. Additional
options allow this forwarding to also be applied to internal calls and to hunt group calls if required. Using Follow Me
overrides Forward Unconditional. When a user has forward unconditional in use, their normal extension will give
alternate dialtone when off hook. If the destination is an internal user on the same system, they are able to
transfer calls back to the user, overriding the Forward Unconditional.
· To Voicemail: Default = Off.
If selected and forward unconditional is enabled, calls are forwarded to the user's voicemail mailbox. The Forward
Number and Forward Hunt Group Calls settings are not used. This option is not available if the system's
Voicemail Type is set to None. 1400, 1600, 9500 and 9600 Series phone users can select this setting through
the phone menu. Note that if the user disables forward unconditional the To Voicemail setting is cleared.
· Forward Number: Default = Blank. Range = Internal or External number. Up to 32 characters.
This option sets the destination number to which calls are forwarded when Forward Unconditional is checked.
The number can be an internal or external number. This option is also used for Forward on Busy and Forward
on No Answer if no separate Forward Number is set for those features. If a user forwards a call to a hunt
group of which they are a member, the group call is not presented to them but is presented to other members of
the hunt group.
· Forward Hunt Group Calls: Default = Off
Hunt group calls (internal and external) are not normally presented to a user who has forward unconditional
active. Instead they are presented to the next available member of the hunt group. This option, when checked,
sets that hunt group calls (internal and external) are also forwarded when forward unconditional is active. The
group's Ring Type must be Sequential or Rotary, not Collective or Longest Waiting. The call is forwarded for
the period defined by the hunt group's No Answer Time after which it returns to the hunt group if unanswered.
Note also that hunt group calls cannot be forwarded to another hunt group.
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