User's Manual
Avaya Branch Gateway Manager 10.0 Page 283
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: User
5.7.6.2 Supervisor Settings
These settings relate to user features normally only adjusted by the user's supervisor.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
A symbol indicates that the setting can also be set and locked within a set of user rights with which the user is
associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights
applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect
of the user rights can be displayed using the User Rights View control.
· Login Code: Default = Blank. Range = Up to 31 digits.
The code that has to be entered, as part of a log in sequence, to allow a user to make use of an extension as if it was
their own phone. This log in code can be used for hot desking as well as logging back onto your phone after it has been
used by a hot desking user. This entry must be at least 4 digits for DS port users. Login codes of up to 15 digits are
supported with Extn Login buttons . Login codes of up to 31 digits are supported with Extn Login short
codes .
· For IP phone users, the login code should be limited to 13 digits. The user's login code is used by IP phones during
registration with the system.
· Users can only log out if they have a Login Code set.
· Supports the short code feature Change Login Code .
· Users can log out without having a Login Code set if they are currently logged in at an extension whose Base
Extension Number (Extension | Extn) no longer matches their own Extension (User | User) .
· If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature.
· If the user has a login code set, access to a range of programmable button features will require entry of the login
code. For example access Self Admin and System Phone features.
· Login Idle Period (secs): Default = Blank (Off). Range = 0 (Off) to 99999.
If the telephone is not used for this period; the user currently logged in is automatically logged out. This option should
be used only in conjunction with Force Login (see below).
· Monitor Group: Default = <None>
Sets the hunt group whose members the user can monitor if silent monitoring is setup. See Call Listen .
· Coverage Group: Default = <None>.
If a group is selected, then in scenarios where an external call would normally have gone to voicemail, it instead
continues ringing and also starts alerting the members of the coverage group. For further details refer to Coverage
Groups .
· Status on No Answer: Default = Logged On.
Hunt groups can change the status of call center agents (users with a log in code and set to forced log in) who do not
answer a hunt group call presented to them before it is automatically presented to the next agent. Use of this is
controlled by the Agent's Status on No Answer Applies To setting of the hunt group. This option is not used for
calls ringing the agent because the agent is in another group's overflow group.
· Logged On
If this option is selected, the user's status is not changed.
· Busy Wrap-Up
If this option is selected the user's membership status of the hunt group triggering the action is changed to disabled.
The user can still make and receive calls and will still continue to receive calls from other hunt groups to which they
belong.
· Busy Not Available
If this option is selected the user's status is changed to do not disturb. This is the equivalent of DND and will affect
all calls to the user.
· Logged Off
If this option is selected the users status is changed to logged out. In that state they cannot make calls or receive
calls. Hunt group calls go to the next available agent and personal calls treat the user as being busy.
· Reset Longest Idle Time: Default = All Calls.
This setting is used in conjunction with hunt groups set to Longest Waiting (also known as Idle and Longest Waiting). It
defines what type of calls reset the idle time of users who are members of these hunt groups. Options are All Calls
and External Incoming.
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