User's Manual

Avaya Branch Gateway Manager 10.0 Page 282

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

· Busy on Held: Default = On

If on, when the user has a call on hold, new calls receive busy treatment. They will follow the user's forward on busy

setting or are diverted to voicemail. Otherwise busy tone (ringing for incoming analog calls) is played. This overrides

call waiting when the user has a call on hold. The use of Busy on Held for users with multiple call appearance buttons

is deprecated and Branch Gateway Manager will prompt whether it should switch off the feature off for such a user.

· Offhook Station: Default = Off

Off-hook station allows an analog extension to be left permanently off-hook, with calls being made and answered using

an application or TAPI. When enabled, the analog extension user is able to control calls using the application in the

following ways:

· Offhook station does not disable the physical off-hook on the phone. When starting with the phone on-hook,

making and answering calls is the same as normal analog extension operation. Additionally however calls can be

initiated from the application. After entering the required number and making the call, the on-hook analog

extension receives a ringback showing the users own caller ID and when answered the outgoing call leg to the

dialed number is started.

· Calls to a busy destination present busy tone before being cleared.

· The application can be used to end a call with the analog extension still off-hook. Instead of hearing disconnect

tone the user hears silence and can use the application to make another call. Though off-hook the user is indicated

as idle on BLF indicators. Without off-hook Station set the user would be indicated as busy when off-hook, whether

on a call or not.

· If off-hook and idle (having cleared a previous call), incoming call alerts by presenting ringing through the audio

path. The call can be answered using the application or going on-hook/off-hook or by pressing recall. Note that if

the phone normally displays call ID, any caller ID displayed on the phone is not updated in this mode, however the

call ID in the application will be that of the current call.

· If on-hook, an incoming call alerts as normal using the phone's ringer and is answered by going off-hook. The

answer call option in the application cannot be used to answer calls to an on-hook analog extension.

· While off-hook and idle, the analog extension user will receive page calls.

· If the analog extension handset is replaced with a headset, changing the Extension Classification (Extn |

Analog) to Quiet Handset is recommended.

· Offhook Station is not intended for non-analog phone extension.

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