User's Manual

Avaya Branch Gateway Manager 10.0 Page 281
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: User
5.7.6 Telephony
This form allows you to set telephony related features for the user. These override any matching setting in the System |
Telephony tab. The settings are grouped into a number of sub-tabs.
5.7.6.1 Call Settings
For details of the ringing tones, see Ring Tones . DefaultRing uses the system default setting set through the System |
Telephony tab.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
A symbol indicates that the setting can also be set and locked within a set of user rights with which the user is
associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights
applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect
of the user rights can be displayed using the User Rights View control.
· Outside Call Sequence: Default = Default Ring (Use system setting )
Applies only to analog phones. Sets the ring pattern used for external calls to the user. The distinctive ring patterns
used for other phones are fixed. Note that changing the pattern for users associated with fax and modem device
extensions may cause those devices to not recognize and answer calls.
· Inside Call Sequence: Default = Default Ring (Use system setting )
Applies only to analog phones. Sets the ring pattern used for internal calls to the user. The distinctive ring patterns
used for other phones are fixed.
· Ring Back Sequence: Default = Default Ring (Use system setting )
Applies only to analog phones. Sets the ring pattern used for ringback calls to the user. The distinctive ring patterns
used for other phones are fixed.
· No Answer Time: Default = Blank (Use system setting ). Range = 6 to 99999 seconds.
Sets how long a call rings the user before following forwarded on no answer if set or going to voicemail. Leave blank to
use the system default setting.
· Wrap-up Time (secs): Default = 2 seconds, Range 0 to 99999 seconds.
Specifies the amount of time after ending one call during which the user is treated as still being busy. During this
time:
· Other phones or applications monitoring the user's status will indicate the user as still being busy (on a call).
· Hunt group calls will not be presented to the user.
· If the user is using a single line set, direct calls also receive busy treatment. If the user is using a mutli-line
set (multiple call appearances), direct calls to them will ring as normal.
· It is recommended that this option is not set to less than the default of 2 seconds. 0 is used to allow immediate
ringing.
· Transfer Return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.
Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A
return call will continue ringing and does not follow any forwards or go to voicemail.
· Transfer return will occur if the user has an available call appearance button.
· Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.
· Call Cost Mark-Up: Default = 100.
Not used on Avaya Branch Gateway systems.
· Call Waiting On: Default = Off
For users on phones without appearance buttons, if the user is on a call and a second call arrives for them, an audio
tone can be given in the speech path to indicate a waiting call (the call waiting tone varies according to locale). The
waiting caller hears ringing rather than receiving busy. There can only be one waiting call, any further calls receive
normal busy treatment. If the call waiting is not answered within the no answer time, it follows forward on no answer
or goes to voicemail as appropriate. User call waiting is not used for users on phones with multiple call appearance
buttons. Call waiting can also be applied to hunt group calls, see Hunt Group | Hunt Group | Call Waiting . Call
waiting should not be used for fax and modem devices.
· Answer Call Waiting on Hold: Default = On
Applies to analog and IP DECT extension users only. If the user has a call waiting and places their current call on hold,
the waiting call is automatically connected.
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