User's Manual

Avaya Branch Gateway Manager 10.0 Page 275
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: User
· Voicemail Help Default = Off
This option controls whether users retrieving messages are automatically given an additional prompt "For help at any
time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode,
this option has no effect. On those systems the default access greeting always includes the prompt "For help at any
time, press *4" (*H in the US locale).
· Voicemail Ringback: Default = Off
When enabled and a new message has been received, the voicemail server calls the user's extension to attempt to
deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every
30 seconds.
· Voicemail Email Reading: Default = Off
This option is not currently supported with Linux based Standalone Voice Mail.
· UMS Web Services: Default = Off.
· Voicemail Email: Default = Blank (No voicemail email features)
This field is used to set the user or group email address used by the voicemail server for voicemail email operation.
When an address is entered, the additional Voicemail Email control below are selectable to configure the type of
voicemail email service that should be provided.
· Use of voicemail email requires the Standalone Voice Mail server to have been configured to use either a local
MAPI email client or an SMTP email server account. For Embedded Voicemail, voicemail email is supportedand
uses the system's SMTP settings.
· The use of voicemail email for the sending (automatic or manual) of email messages with wav files attached
should be considered with care. A one-minute message creates a 1MB .wav file. Many email systems impose limits
on emails and email attachment sizes. For example the default limit on an Exchange server is 5MB.
· Voicemail Email Default = Off
If an email address is entered for the user or group, the following options become selectable. These control the mode
of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a
new voicemail message.
· Users can change their voicemail email mode using visual voice. If the voicemail server is set to Avaya Branch
Gateway mode, user can also change their voicemail email mode through the telephone prompts. The ability
to change the voicemail email mode can also be provided by Standalone Voice Mail in a call flow using a Play
Configuration Menu action or a Generic action.
· If the voicemail server is set to Avaya Branch Gateway mode, users can manually forward a message to
email.
· Off
If off, none of the options below are used for automatic voicemail email. Users can also select this mode by dialing
*03 from their extension.
· Copy
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of the
message is attached to an email and sent to the email address. There is no mailbox synchronization between the
email and voicemail mailboxes. For example reading and deletion of the email message does not affect the
message in the voicemail mailbox or the message waiting indication provided for that new message.
· Forward
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that message is
attached to an email and sent to the email address. No copy of the voicemail message is retained in the voicemail
mailbox and their is no message waiting indication. As with Copy, there is no mailbox synchronization between the
email and voicemail mailboxes. Users can also select this mode by dialing *01 from their extension.
· Note that until email forwarding is completed, the message is present in the voicemail server mailbox and so
may trigger features such as message waiting indication.
· UMS Exchange 2007
With Standalone Voice Mail, the system supports voicemail email to an Exchange 2007 server email account.
For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation.
The Exchange Server inbox is used as their voicemail message store and features such as message waiting
indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server.
Telephone access to voicemail messages, including Visual Voice access, is redirected to the Exchange 2007
mailbox.
· Alert
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple email
message is sent to the email address. This is an email message announcing details of the voicemail message but
with no copy of the voicemail message attached. Users can also select this mode by dialing *02 from their
extension.
· DTMF Breakout
When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different
extension. The greeting message needs to be recorded telling the caller the options available. The extension numbers
that they can be transferred to are entered in the fields below.System default values can be set for these numbers and
are used unless a different number is set within these user settings. The values can be set using User Rights .
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