User's Manual

Avaya Branch Gateway Manager 10.0 Page 274
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.7.2 Voicemail
If a voicemail server application is being used on your system, each user has use of a voicemail mailbox. You can use this
form to enable this facility and various user voicemail settings.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
A symbol indicates that the setting can also be set and locked within a set of user rights with which the user is
associated using the Working Hour User Rights and Out of Hours User Rights settings. The user rights
applied can be controlled by a time profile selected as the user's Working Hours Time Profile setting. The effect
of the user rights can be displayed using the User Rights View control.
· Voicemail Code: Default = Blank. Range = 0 (no code) to 15 digits.
A code used by the voicemail server to validate access to this mailbox. If remote access is attempted to a mailbox that
has no voicemail code set, the prompt "Remote access is not configured on this mailbox" is played.
· The mailbox access code can be set through the mailbox telephone user interface. For Release 6.x+, the
minimum password length is set by Standalone Voice Mail client setting and is 0 digits for IP Office mailbox
mode and 2 digits for Intuity mailbox mode. For previous releases the minimum is 4 digits.
· Codes set through the Standalone Voice Mail telephone user interface are restricted to valid sequences. For
example, attempting to enter a code that matches the mailbox extension, repeat the same number (1111) or
a sequence of numbers (1234) are not allowed. If these types of code are required they can be entered
through Branch Gateway Manager.
· Branch Gateway Manager does not enforce any password requirements for the code if one is set through
Branch Gateway Manager.
· Embedded Voicemail
For Embedded Voicemail, the voicemail code is used if set.
· IP Office mode
The voicemail code is required when accessing the mailbox from a location that is not set as a trusted number in
the user's Source Numbers list.
· Intuity Emulation mode
By default the voicemail code is required for all mailbox access. The first time the mailbox is accessed the user will
be prompted to change the password. Also if the voicemail code setting is left blank, the caller will be prompted to
set a code when they next access the mailbox. The requirement to enter the voicemail code can be removed by
adding a customized user or default collect call flow, refer to the Standalone Voice Mail manuals for full details.
· Trusted Source Access
The voicemail code is required when accessing the mailbox from a location that is not set as a trusted number in
the user's Source Numbers list.
· Call Flow Password Request
Standalone Voice Mail call flows containing an action where the action's PIN code set to $ will prompt the user for
their voicemail code.
· Changing the Code
All of the voicemail interfaces, except IMS and IMAP, provide options for the user to change the voicemail code
themselves. In addition, Standalone Voice Mail running in Intuity emulation mode will request that the user sets a
code when they first log in to their mailbox using the phone.
· Voicemail On Default = On
When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension
returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their
mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages.
· When a caller is directed to voicemail to leave a message, the system indicates the target user or hunt group
mailbox.
· The mailbox of the originally targeted user or hunt group is used. This applies even if the call has been
forwarded to another destination. It also includes scenarios where a hunt group call overflows or is in fallback
to another group.
· Standalone Voice Mail can be used to customize which mailbox is used separately from the mailbox indicated
by the system.
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