User's Manual

Avaya Branch Gateway Manager 10.0 Page 268
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
5.7 User
Users are the people who use the system. They do not necessary have to be an extension user, for example
users are used for RAS dial in data access. In addition, more users can be created than there are extensions,
with users logging in to an extension when they want to receive calls.
By default, a user is automatically created to match each extension. They are numbered from 201 upwards and the first
16 are placed in the hunt group Main (200), which is the default destination for incoming calls.
· Standard User: A standard user.
· No User: Used to apply settings for extensions which currently have no associated user.
· Remote Manager: Used as the default settings for dial in user connections.
· Hot Desking User: Users with a Login Code can move between extensions by logging in and off.
When a User is Deleted?
When a user is deleted, any calls in progress continue until completed. The ownership of the call is shown as the NoUser
user. Merging the deletion of a user causes all references to that deleted user to be removed from the system.
Changing a User's Extension
Changing a user's extension number automatically logs the user in on the matching base extension if available and the
user doesn't have Forced Login enabled. If Forced Login is enabled, then the user remains on the current
extension being used until they log out and log in at the new extension.
Note that changing a user's extension number affects the user's ability to collect Voicemail messages from their own
extension. Each user's extension is set up as a "trusted location" under the Source Numbers tab of the User configuration
form. This "trusted location" allows the user to dial *17 to collect Voicemail from his own extension. Therefore if the
extension number is changed so must the "trusted location".
The following related configuration items are automatically updated when a user extension is changed:
· User, Coverage and Bridged Appearance buttons associated with the user.
· Hunt group membership (disabled membership state is maintained).
· Forwards and Follow Me's set to the user as the destination.
· Incoming call routes to this destination.
· Dial in source numbers for access to the user's own voicemail.
· Direct call pickup buttons are updated.
· The extension number of an associated extension is updated.
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