User's Manual

Avaya Branch Gateway Manager 10.0 Page 17

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

Branch Gateway Manager: Opening a Configuration

While attempting to login to a system, various additional messages may be displayed.

Configuration Not Loaded Messages

· Access Denied

This is displayed as the cause if the service user name/password were incorrect, or the service user has

insufficient rights to read the configuration. The Retry option can be used to log in again but multiple rejections in

a 10 minute period may trigger events, such as locking the user account, set by the Password Reject Limit and

Password Reject Action options in the systems security settings.

· Failed to communicate with system

This is displayed as the cause if the network link fails, or the secure communication mode is incorrect (for example

Branch Gateway Manager is set to unsecured, but the system is set to secure only).

· Account Locked

The account of the service user name and password being used is locked. This can be caused by a number of

actions, for example too many incorrect password attempts, passing a fixed expiry date, etc. The account lock

may be temporary (10 minutes) or permanent until manually unlocked. An account can be enabled again through

the system's security settings.

Additional Messages

· Your service user account will expire in X days

This message indicates that an Account Expiry date has been set on the system service user account and that date

is approaching. Someone with access to the system's security settings will be required unlock the account and set

a new expiry date.

· Your password will expire in X days. Do you wish to change it now?

This message indicates that password ageing has been configured in the system's security settings. If your

password expires, someone with access to the system's security settings will be required to unlock the account.

· Change password

Through the system's security settings, a service user account can be required to change their password when

logging in. The menu provides fields for entering the old password and new password.

· Contact Information Check - This configuration is under special control

This message will appear if a Branch Gateway Manager user with administrator rights has entered their contact

information into the configuration. For example to indicate that they do not want the configuration altered while a

possible problem is being diagnosed. The options available are:

· Cancel

Select this option to close the configuration without making any changes.

· Set configuration alteration flag

Select this option if the configuration is being opened because some urgent maintenance action. When the

configuration is next opened, the fact that it has been altered will be indicated on the System | System tab.

· Delete Contact Information

Select this option to take the system out of special control.

· Leave contact information and flags unchanged (Administrators only)

This option is only available to service users logging in with administrator rights.

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