User's Manual

Avaya Branch Gateway Manager 10.0 Page 168
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Use of Directory Records
Directory records are used for two types of function:
· Directory Dialing
Directory numbers are displayed by user applications such as SoftConsole. Directory numbers are viewable
through the Dir function on many Avaya phones (Contacts or History). They allow the user to select the
number to dial by name. The directory will also contain the names and numbers of users and hunt groups on the
system.
· The Dir function groups directory records shown to the phone user into the following categories. Depending
on the phone, the user may be able to select the category currently displayed. In some scenarios, the
categories displayed may be limited to those supported for the function being performed by the user:
· External
Directory records from the system configuration. This includes HTTP and LDAP imported records.
· Groups
Groups on the system.
· Users or Index
Users on the system.
· Personal
Available on 1400, 1600, 9500 and 9600 Series phones. These are the user's personal directory records
stored within the system configuration.
· Caller Name Matching
Directory records are also used to associate a name with the dialled number on outgoing calls or the received CLI
on incoming calls. When name matching is being done, a match in the user's personal directory overrides any
match in the system directory. Note that some user applications also have their own user directory.
· SoftConsole applications have their own user directories which are also used by the applications name
matching. Matches in the application directory may lead to the application displaying a different name from
that shown on the phone.
· Name matching is not performed when a name is supplied with the incoming call, for example QSIG trunks.
· Directory name matching is not supported for DECT handsets.
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