User's Manual

Avaya Branch Gateway Manager 10.0 Page 165
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: System
5.3.6.3 Call Log
The system can store a centralized call log for users. Each users' centralized call log can contain up to 30 call records
for user calls. When this limit is reached, each new call records replaces the oldest previous record.
On Avaya phones with a fixed Call Log or History button (1400, 1600, 9500 and 9600 Series), that button can be used
to display the user's centralized call log. The centralized call log is also used for M-Series and T-Series phone. The user
can use the call log to make calls or to store as a personal speed dial. They can also edit the call log to remove records.
The centralized call log moves with the user if they log on and off from different phones. This includes if they hot desk
within a network.
Usability
· Mergeable: These settings are mergeable. Changes to these settings do not require a reboot of the system.
Configuration Settings
· Default Centralized Call Log On: Default = On.
When selected, each user is defaulted to have the system store a call log of their calls. This call log is accessible on the
phone when the user is using a phone with a Call Log or History button. The use of centralized call logging can be
enabled/disabled on a per user basis using the Centralized Call Log user setting (User | Telephony | Call Log
).
· Log Missed Calls Answered at Coverage: Default = Off.
This setting controls how calls to a user, that are answered by a covering user should be logged in the centralized call
log. This option applies for calls answered elsewhere (covered) by pickup, call coverage (call coverage buttons or
coverage group ), bridged appearance button, user BLF, voicemail, etc.
Setting
Targeted User
Covering User
Off (Default)
Nothing
Answered Call
On
Missed Call
Answered Call
· Log Missed Hunt Group Calls: Default = Off.
By default, hunt group calls are not included in any user's centralized call log unless answered by the user. If this
option is selected, a separate call log is kept for each hunt group of calls that are not answered by anyone. It includes
hunt group calls that go to voicemail.
· If missed hunt group calls are also being logged, the system stores up to 10 call records for each hunt group.
When this limit is reached, new call records replace the oldest record.
· Within the user call log setting (User | Telephony | Call Log ), the list of hunt groups allows selection of which
hunt groups' missed call records should be displayed as part of the user's centralized call log.
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